Ergon Mykonos cannot provide replacement service. In case you wish to exchange any product, you need to return such it to the company as further described and complete a new order. All products returned to ERGON MYKONOS undergo meticulous quality control. Once yours is received and inspected, we will send you an e-mail confirmation. Tour refund will be processed and a credit will automatically be applied to your credit card within 30 days or less.

For your own convenience, it is recommended that you check carefully your order upon delivery, as well as to check if the product’s packaging is intact so as to detect any apparent defaults. In case a default is detected in a returned product during quality control, the company undertakes to contact consumers in order to resolve the issue.

Right of withdrawal

You have the right to return any product bought, within 14 calendar days from the date of receipt without being required to disclose the reason for which you wish return thereof. You should send back the products or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you have communicated your decision to withdraw from the contract. The deadline shall be met if you send back the products before the period of 14 days has expired. You shall only bear the direct cost of returning the products.

Within 14 calendar days from the day on which we are informed of your decision to withdraw from the contract, the Store shall reimburse you all payments received including, if applicable, the costs of delivery, by the same means of payment initially used for the placement of the order.

You shall only be liable for any diminished value of the products resulting from the handling of the products other than what is necessary to establish the nature and characteristics. For your convenience, upon delivery of the products, it is advisable that you personally check the condition of the sold products for any defects or problems with your order, its packaging or the products.

Please note that swimwear and underwear are not eligible for returns or exchange.